Unless noted at purchase, all merchandise purchased online from Hush Money Bikes may be returned for a replacement or refund (excluding shipping charges) within 15 days of delivery. Bicycles and special order items may not be returned.
All return shipments must display a Return Authorization Number printed clearly on the outside of the package. Please contact Hush Money Bikes to get an RA Number for the items you wish to return.
Returns must be unused, in new condition, and in the original sealed manufacturer's packaging (including packing material, bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.).
Our acceptance of a returned package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of Hush Money as to the item's condition and ability to be returned.
Returns received after 15 days will carry a 20% restocking fee.
Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear.
Hush Money Bikes reserves the right to refuse the return of any product that is used, damaged or unsellable for any reason.
Return shipping will only be refunded in the event of an error made by Hush Money. All COD's sent to Hush Money will be refused and returned to sender.